For patients

Overseas Remote Second Opinion (ORSO) is an online second opinion available for people living abroad. The purpose of this program is to provide a reference opinion by our specialist doctors based on medical information and data received from the patient. Please note that no medical treatment such as consultation, examination, treatment, or prescription will be performed during this program.

Flow of Overseas Remote Second Opinion

STEP01:Application

  1. Confirm the consent form, etc.

    If you wish to receive an Overseas Remote Second Opinion, read"Kyushu University Hospital Instructions and Consent Form on Overseas Remote Second Opinion for International Patients"and"Basic Policies on Personal Information Protection for Overseas Remote Second Opinion at Kyushu University Hospital."You will need to agree to the terms and conditions before making an application.
  2. Fill out the application form

    Enter "Patient Basic Information" on the application form from the"National University Medical Cooperation Network“below.

    ※Application form → About diagnosis → In the field No. 2 "What would you like to seek consultation for? Please write details.", write "Overseas Remote Second Opinion", and enter up to 10 questions that you want to ask the doctor as bullet lists.

    ※Fill out all required fields on the application form. For questions regarding medical care, enter your answers based on the assumption that you will receive medical care in the future.

    ※If a relative within the second degree of kinship is attending on behalf of the patient, the patient's“Power of Attorney for Overseas Remote Second Opinion"is required.

STEP02:Approval Process

  1. Sign the consent form

    Our center will send a consent form by e-mail to your e-mail address that you entered in the application form. At this time, we will also send you a copy of "Kyushu University Hospital Instructions and Consent Form on Overseas Remote Second Opinion for International Patients" as an attachment. Please print out the form and sign it. After signing, scan/photograph all pages of the consent form and send it back to our e-mail address.
  2. Send medical information

    Send your medical information and data translated into English or Japanese to our e-mail address. If you have image data, please send it as a DICOM file attachment. If it is difficult to send by e-mail, send by mail.

    Mailing address
    International Patient Support Center (Health Networking Center)
    Kyushu University Hospital, 3-1-1 Maidashi, Higashi-ku, Fukuoka 812-8582, Japan
    Telephone number
    +81-92-642-4231
    Basic patient and medical information will be reviewed by our doctor in charge and discussed with a doctor in the relevant department.
    ※Submit the required information within 1 month of filling out the application form; after 1 month, you will need to make an application again. We will not return any materials sent by mail.

STEP03:ORSO Preparations

  1. Make payment

    Fee:110,000 JPY

    If our department determines that Overseas Remote Second Opinion is possible, we will e-mail you information on how to pay the fee. Please make payment by the date and time specified by our hospital and be sure to pay in Japanese yen only, and bear all handling fees.
    ※You will be billed again if there is a shortfall in the amount of payment to our hospital due to handling fees or other reasons. We appreciate your understanding.

    【Cautions】
    ■ Once payment is made, no refunds will be made for any reason.
    ■ Please inform us of the completion of payment by e-mail.
    ■ A receipt will be issued upon confirmation of payment.
    (The receipt will not be reissued once it has been issued.)
  2. Adjust the schedule

    After confirming payment, we will adjust both a date of pre-connection test and an actual date of ORSO. We will also ask the device information and communication environment of all the patient-side participants.

    ※Please understand it may take some time to adjust the schedule.

  3. Test the connection

    Enter from the link designated by our hospital at least 5 minutes prior to the start of pre-connection test. At this time, we will confirm the identities of all participants.

STEP04:ORSO Session and Follow-up Procedures

  1. Implement the overseas remote second opinion

    The length of session is limited to 60 minutes. Basically, a doctor will answer the questions (up to 10) listed in the application form. Please enter from the link designated by our hospital at least 15 minutes prior to the start of the session, under the same terminal and communication environment as during the pre-connection test. The session time will not be extended due to the patient's late entry.

  2. Create a written opinion

    After the session, our doctor will create a written opinion. We will send it to you by e-mail.