Job
Accommodation Network
West
Virginia University
PO
Box 6080
Morgantown,
WV 26506-6080
800-526-7234
in the US (Voice or TTY)
Internet:
http://www.jan.wvu.edu
Tabulated through July 30, 1999
The Job Accommodation Network performs an ongoing evaluation. This documents the outcomes of providing information to the callers. Periodically, a mail survey is sent to a random selection of callers who received specific accommodation information. The responses are tabulated below. Unless otherwise indicated, the results below cover all responses received since October of 1992.
Section A: Demographic Information
1. Response Rate
Quarter: Oct-Dec '92
Number Distributed: 80
Number Returned: 32
Response Rate: 39%
Quarter: Jan-Mar '93
Number Distributed: 303
Number Returned: 146
Response Rate: 48%
Quarter: Apr-June '93
Number Distributed: 310
Number Returned: 141
Response Rate: 46%
Quarter:July-Sept '93
Number Distributed: 319
Number Returned: 157
Response Rate: 49%
Quarter: Oct-Dec '93
Number Distributed: 157
Number Returned: 91
Response Rate: 58%
Quarter: Jan-Mar '94
Number Distributed: 181
Number Returned: 46
Response Rate: 25%
Quarter: Apr-June '94
Number Distributed: 257
Number Returned: 128
Response Rate: 50%
Quarter: July-Sept '94
Number Distributed: 402
Number Returned: 164
Response Rate: 42%
Quarter: Oct-Dec '94
Number Distributed: 401
Number Returned: 146
Response Rate: 36%
Quarter: Jan-Mar '95
Number Distributed: 405
Number Returned: 204
Response Rate: 50%
Quarter: Apr-June '95
Number Distributed: 309
Number Returned: 147
Response Rate: 48%
Quarter: July-Sept '95
Number Distributed: 382
Number Returned: 162
Response Rate: 42%
Quarter: Jan-Mar '96
Number Distributed: 416
Number Returned: 132
Response Rate: 32%
Quarter: July-Sept '96
Number Distributed: 308
Number Returned: 120
Response Rate: 39%
Quarter: Jan-Mar '97
Number Distributed: 203
Number Returned: 85
Response Rate: 42%
Quarter: Apr-Oct '98
Number Distributed: 409
Number Returned: 139
Response Rate: 34%
Quarter: Apr-July '99
Number Distributed: 120
Number Returned: 53
Response Rate: 43%
Overall
Number Distributed: 4,553
Number Resturned: 1,954
Response Rate: 43%
2. Region of the country from which
the response was received.
N=2,048
New England: 6%
Mid-Atlantic: 12%
East North Central: 16%
West North Central: 8%
South Atlantic: 18%
East South Central: 4%
West South Central: 8%
Mountain: 85
Pacific: 20%
Other: 0%
Section B-Quality of Information Recieved
1. Did your telephone call result in
information being sent to you by mail or fax?
N=2,7072
Yes: 89%
No: 11%
Note: This question had not allowed for the transmission of information via email, which is becoming a preferred method of communication.
2. If you received information by mail
following your telephone call, did it arrive promptly?
N = 1,819
Yes: 96%
No: 4%
3. How well did the information you
were given by the JAN consultant meet your needs?
N = 1,982
Exceptionally well: 29%
Very well: 54%
Minimally well: 14%
Did not meet the needs at all: 3%
4. Did you use the information provided
by JAN to actuallymake an accommodation?
N = 1,956
Yes: 40%
No: 30%
Decision pending: 30%
5. If you did make an accommodation
based on the information provided, how effective was the accommodation?
N = 756
Extremely effective: 24%
Very effective 58%
Minimally effective: 12%
Not effective at all: 6%
6. Approximately how much did the accommodation
cost you to make?
N = 705
Cost: Percentage
No cost: 20%
Between $1 and $500:
51%
Between $501 and $1,000:
11%
Between $1,001 and
$1,500: 3%
Between $1,501 and
$2,000: 3%
Between $2,001 and
$5,000: 8%
Greater than $5,000:
4%
Cumulative (since Oct. 1992)
Mean Cost: $943
Median Cost: $250
This Quarter
Mean Cost: $1,242
Median Cost: $250
7. Because you made this accommodation, which of the following benefits did your company realize (check all that apply) : N=867
Allowed you to hire
or retain a qualified employee: 56%
Eliminated the cost
of training a new employee: 31%
Saved worker's compensation
and/or other insurance costs: 38%
Increased the worker's
productivity: 54%
Other: 25%
NOTE: Percentages sum to more than 100% as respondents could choose more than one benefit.
8. Approximately how much money did the company save because of the benefits you indicated? N=421
Benefits in Dollars: Percentage
No value: 4%
Between $1 and $2,500: 22%
Between $2,501 and $5,000: 15%
Between $5,001 and $7,500: 6%
Between $7,501 and $10,000: 9%
Between $10,001 and $15,000: 9%
Between $15,001 and $20,000: 8%
Between $20,001 and $50,000: 20%
Between $50,001 and $100,000: 5%
Greater than $100,000: 2%
Cumulative (since Oct. 1992)
Mean Benefits: $32,607
Median Benefits: $10,000
Using the average (mean) cumulative figures, for every dollar spent to make an accommodation, the company got $34.58 in benefits.
Using the median cumulative figures, for every dollar spent to make an accommodation, the company got $40.00 in benefits.
This Quarter
Mean Benefits: $26,783
Median Benefits: $6,500
Using the average (mean) figures for this quarter, for every dollar spent to make an accommodation, the company got $25.65 in benefits.
Using the median figures for this quarter, for every dollar spent to make an accommodation, the company got $18.57 in benefits.
9. Is the person about whom you called
currently employed?
N = 1,717
Yes: 69%
No: 20%
Decision Pending: 11%
10. Would you consider using JAN's services
again if you needed accommodation information? N=1921
Yes: 100%
No: 0%
Section C-Marketing
1. How did you first learn about the Job Accommodation Network? N=2,050
A presentation to a business or professional
group: 19%
Received a JAN booklet or brochure: 8%
Was told about the service by a friend
or co-worker: 27%
Read a magazine or journal article about
JAN: 8%
Saw a newspaper article or advertisement:
2%
Received information from another government
agency: 16%
Other: 20%
2. Have you told others about the Job
Accommodation Network? N=2,071
Yes: 91%
No: 9%
Section D-User Satisfaction
1. Did you have any difficulty reaching
the JAN office through the 800 phone number? N=2,066
No: 96%
Yes: 4%
2. Did the human factors consultant
with whom you spoke understand your needs? N=2015
Yes: 98%
No: 2%
3. Were you treated courteously by everyone
with whom you spoke? N=2019
Yes: 100%
No: 0%
4. Did your telephone call result in
information being sent to you by mail or fax? N=2020
Yes: 92%
No: 8%