Accommodation Benefit/
Cost Data
JAN Logo
Job Accommodation Network
A service of the
Office of Disability Employment Policy of the U.S. Department of Labor

Job Accommodation Network
West Virginia University
PO Box 6080
Morgantown, WV 26506-6080
800-526-7234 in the US (Voice or TTY)
Internet: http://www.jan.wvu.edu
Tabulated through July 30, 1999

The Job Accommodation Network performs an ongoing evaluation.  This documents the outcomes of providing information to the callers.  Periodically, a mail survey is sent to a random selection of callers who received specific accommodation information.  The responses are tabulated below.  Unless otherwise indicated, the results  below cover all responses received since October of 1992.

Section A: Demographic Information

1. Response Rate

Quarter: Oct-Dec '92
Number Distributed: 80
Number Returned: 32
Response Rate: 39%

Quarter: Jan-Mar '93
Number Distributed: 303
Number Returned: 146
Response Rate: 48%

Quarter: Apr-June '93
Number Distributed: 310
Number Returned: 141
Response Rate: 46%

Quarter:July-Sept '93
Number Distributed: 319
Number Returned: 157
Response Rate: 49%

Quarter: Oct-Dec '93
Number Distributed: 157
Number Returned: 91
Response Rate: 58%

Quarter: Jan-Mar '94
Number Distributed: 181
Number Returned: 46
Response Rate: 25%

Quarter: Apr-June '94
Number Distributed: 257
Number Returned: 128
Response Rate: 50%

Quarter: July-Sept '94
Number Distributed: 402
Number Returned: 164
Response Rate: 42%

Quarter: Oct-Dec '94
Number Distributed: 401
Number Returned: 146
Response Rate: 36%

Quarter: Jan-Mar '95
Number Distributed: 405
Number Returned: 204
Response Rate: 50%

Quarter: Apr-June '95
Number Distributed: 309
Number Returned: 147
Response Rate: 48%

Quarter: July-Sept '95
Number Distributed: 382
Number Returned: 162
Response Rate: 42%

Quarter: Jan-Mar '96
Number Distributed: 416
Number Returned: 132
Response Rate: 32%

Quarter: July-Sept '96
Number Distributed: 308
Number Returned: 120
Response Rate: 39%

Quarter: Jan-Mar '97
Number Distributed: 203
Number Returned: 85
Response Rate: 42%

Quarter: Apr-Oct '98
Number Distributed: 409
Number Returned: 139
Response Rate: 34%

Quarter: Apr-July '99
Number Distributed: 120
Number Returned: 53
Response Rate: 43%

Overall
Number Distributed: 4,553
Number Resturned: 1,954
Response Rate: 43%

2. Region of the country from which the response was received.
N=2,048

New England: 6%
Mid-Atlantic: 12%
East North Central: 16%
West North Central: 8%
South Atlantic: 18%
East South Central: 4%
West South Central: 8%
Mountain: 85
Pacific: 20%
Other: 0%

Section B-Quality of Information Recieved

1. Did your telephone call result in information being sent to you by mail or fax?
N=2,7072

Yes: 89%
No: 11%

Note: This question had not allowed for the transmission of information via email, which is becoming a preferred method of communication.

2. If you received information by mail following your telephone call, did it arrive promptly?
N = 1,819

Yes: 96%
No: 4%

3. How well did the information you were given by the JAN consultant meet your needs?
N = 1,982

Exceptionally well: 29%
Very well: 54%
Minimally well: 14%
Did not meet the needs at all: 3%

4. Did you use the information provided by JAN to actuallymake an accommodation?
N = 1,956

Yes: 40%
No: 30%
Decision pending: 30%

5. If you did make an accommodation based on the information provided, how effective was the accommodation?
N = 756

Extremely effective: 24%
Very effective 58%
Minimally effective: 12%
Not effective at all: 6%

6. Approximately how much did the accommodation cost you to make?
N = 705

Cost: Percentage
    No cost: 20%
    Between $1 and $500: 51%
    Between $501 and $1,000: 11%
    Between $1,001 and $1,500: 3%
    Between $1,501 and $2,000: 3%
    Between $2,001 and $5,000: 8%
    Greater than $5,000: 4%

Cumulative (since Oct. 1992)
    Mean Cost: $943
    Median Cost: $250

This Quarter
    Mean Cost: $1,242
    Median Cost: $250

7. Because you made this accommodation, which of the following benefits did your company realize (check all that apply) : N=867

    Allowed you to hire or retain a qualified employee: 56%
    Eliminated the cost of training a new employee: 31%
    Saved worker's compensation and/or other insurance costs: 38%
    Increased the worker's productivity: 54%
    Other: 25%

NOTE: Percentages sum to more than 100% as respondents could choose more than one benefit.

8. Approximately how much money did the company save because of the benefits you indicated? N=421

Benefits in Dollars: Percentage
No value: 4%
Between $1 and $2,500: 22%
Between $2,501 and $5,000: 15%
Between $5,001 and $7,500: 6%
Between $7,501 and $10,000: 9%
Between $10,001 and $15,000: 9%
Between $15,001 and $20,000: 8%
Between $20,001 and $50,000: 20%
Between $50,001 and $100,000: 5%
Greater than $100,000: 2%

Cumulative (since Oct. 1992)
Mean Benefits: $32,607
Median Benefits: $10,000

Using the average (mean) cumulative figures, for every dollar spent to make an accommodation, the company got $34.58 in benefits.

Using the median cumulative figures, for every dollar spent to make an accommodation, the company got $40.00 in benefits.

This Quarter
Mean Benefits: $26,783
Median Benefits: $6,500

Using the average (mean) figures for this quarter, for every dollar spent to make an accommodation, the company got $25.65 in benefits.

Using the median figures for this quarter, for every dollar spent to make an accommodation, the company got $18.57 in benefits.

9. Is the person about whom you called currently employed?
N = 1,717

Yes: 69%
No: 20%
Decision Pending: 11%

10. Would you consider using JAN's services again if you needed accommodation information? N=1921
Yes: 100%
No: 0%

Section C-Marketing

1. How did you first learn about the Job Accommodation Network? N=2,050

A presentation to a business or professional group: 19%
Received a JAN booklet or brochure: 8%
Was told about the service by a friend or co-worker: 27%
Read a magazine or journal article about JAN: 8%
Saw a newspaper article or advertisement: 2%
Received information from another government agency: 16%
Other: 20%

2. Have you told others about the Job Accommodation Network? N=2,071
Yes: 91%
No: 9%

Section D-User Satisfaction

1. Did you have any difficulty reaching the JAN office through the 800 phone number? N=2,066
No: 96%
Yes: 4%

2. Did the human factors consultant with whom you spoke understand your needs? N=2015
Yes: 98%
No: 2%

3. Were you treated courteously by everyone with whom you spoke? N=2019
Yes: 100%
No: 0%

4. Did your telephone call result in information being sent to you by mail or fax? N=2020
Yes: 92%
No: 8%



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